About the job

We're excited to announce that the McQuade Organization is currently hiring and looking for enthusiastic, hard-working, and friendly individuals to join our team. As a part of our organization, you'll be supporting a vast network of clients, and your role will be crucial in upholding our mission: "to protect every child and serve all working people."

This position is 100% remote, allowing you to earn an incredible living while having the flexibility to choose the working hours that are convenient for both you and your family.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development
   

• Must have access to a computer and high speed internet
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system
   

• Flexible Schedule with Weekly Pay: We understand the importance of work-life balance, and we offer a flexible schedule that fits your needs. You'll also receive weekly pay with a generous weekly and monthly bonus structure, ensuring financial stability
• 100% Remote Position: Enjoy the comfort and convenience of working from your own home or anywhere else you prefer!
• Weekly Trainings lead by Top Leaders: We believe in continuous personal and professional development. With weekly trainings led by top leaders, you'll have the opportunity to enhance your skills and grow within our organization
• Life Insurance: We value the well-being of our employees and offer life insurance coverage to support their security
• Health Insurance Reimbursement: Your health matters to us too! We provide health insurance reimbursement to ensure you're well taken care of
• Industry-leading resources and technology: You'll have access to industry-leading resources and technology to support you in your role and deliver outstanding results